Excellent question.

Prince2 is a project management approach to planning, organising and managing tasks and resources within the confines of a business generated change. Our reasoning behind adopting Prince2 as our project approach  was based on its flexibility, scalability, consistency and international recognition. Thus, no matter the geographical locations or the size of a client's organisation, we can deliver a precise, consistent and professional approach to managing the client's change. Further when the client initiates a subsequent  project, the same consistent standards of documentation is available including lessons learnt.

ITIL is an approach to managing services and support in a consistent and professional manner. The methodology takes a practical and measured approach to running an operational environment and provides scalable standards and practices to serving the client's customer and user base. Thus no matter the size of the client's organisation or their geographical locations, the client can experience the same high standards and consistent services to their business community. We have adopted this approach as we recognised the needs for standards, SLA's and realistic expectations. ITIL helps clients deliver this need in a consistent and measured format.

We do not recommend any particular hardware or software. We work with a client's operating and infrastructural standards and in many cases those standards dictate the programming languages, operating systems and security measures. However when appropriate we prefer to re-engineer those standards to provide additional options and approaches to customers. Once the approaches match client expectations, we can then deploy under this new guise and we identify the solutions which best fit customer needs regardless of manufacture or development techniques. It must be stressed that this new standard is derived by the client and not Uturn staff in isolation.

Please emails your questions to us and we will be very happy to reply to them.